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Frequently Asked Questions

About My Order

+ What forms of payment are accepted?

We accept the following credit cards: MasterCard, Visa, and American Express. We also accept PayPal.

+ How quickly will my order be shipped?

Orders must be placed before 7 AM in order to ship out same day. Excluding products on back order. We close for the national holidays and do not ship product on the weekends. International orders can take up to 10 business days to process.

+ Can you ship product internationally?

We offer International shipping options. Full instructions for international shipping are provided at checkout. Depending on where you ship there are different costs. Please enter a valid International shipping address for an accurate cost.

+ What are the shipping costs?

FREE Ground Shipping within the Continental U.S. is offered on orders with a subtotal over $79. For all other orders within the Continental U.S. shipping fees apply. International shipping costs are calculated upon checkout.

+ How will I know that my order placed on the website has shipped?

You will receive a shipping confirmation email once your order has shipped. You will be able to track your package with the tracking number provided on the email.

+ What is the return and refund policy for an item purchased from the Brenthaven website?

With a receipt, you may return your new, unused item for a refund within 30 days of purchasing date. It can take up to three weeks to process the refund. The customer will pay shipping costs associated with any return. We will not accept a return that is shipped with “shipping costs due”.

About My Product

+ How do I determine if my laptop will fit?

Within the specifications for each of our products we show the maximum size laptop the item will accommodate. If you do not already know the size of your laptop, measure the screen diagonally. It is this size we are referring to in our specifications.

+ Will the Apple brands fit other computer brands like Dell and Toshiba?

In some instances, they will. We recommend you compare the measurements of your laptop with the measurements of our cases which can be found on the specific product page.

+ Can I get a Brenthaven laptop bag with custom embroidery?

Yes, most Brenthven cases can be embroidered. Please talk to your sales rep to determine whether the product you are interested in is ideal for embroidery.

Product Care and Warranty

+ What is the best way to clean my Brenthaven laptop bag?

We recommend that you spot clean with a mild soap (such as Woolite™) and warm water with a cloth or soft bristle brush. Rinse soap off thoroughly and lay or hang to dry - do not dry with heat, do not submerge in water.

+ What is the warranty?

The Brenthaven 100% Lifetime Guarantee is defined as the expected life of the product and covers manufacturing defects in materials and workmanship.

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