What Brenthaven customers are saying:

Comments

Brenthaven triload computer bag is amazingly durable!

7 years ago, my previous employer gave me a Brenthaven triload computer bag for business travel. For 5 of the 7 years, I traveled internationally about 40% of the time, to places like India, Indonesia, Kazakhstan, China, Jordan and Philippines. I guess I probably traveled 200,000 per year. For the past two years, I take four trips to Afghanistan each year. My Brenthaven bag has been stuffed full with books, computer and peripherals, snacks and supplies. Amazingly, the only wear that it shows in on the handle; the bag material and zippers are in perfect condition. This is by far the most durable bag I've ever owned.

Brenthaven Wheeled Cases

My first Brenthaven traveled with me all over the country 50 weeks a year for 14 years on every major and puddle jump airline in the country. It was subjected to the most severe abuse that airline luggage handlers could dream up and still works perfectly. Not a single electronic item carried in all that time was ever damaged. It was well engineered for convenient and safe storage as well as functionality. My Nephew decided he needed it so I now have my second Brenthaved. I was expecting the same design but that has changed and the new one is actually a better size and more functional. I love these cases.

Brenthaven bags are truck-proof

So I was on my way home from a rehearsal the other night. I set my bag down next to my truck, threw the guitar behind the seat, put the amp in the back, and promptly got in the truck and backed up...right over my computer bag! I was so sick I didn't even open it to check, I just drove home first. When I pulled it out, I was expecting it to be in pieces...but there was hardly anything wrong with it, just a crack up the right side of the display (the LCD was fine) and a small dent on the bottom.
You can see the tire marks on the bag here: http://www.facebook.com/photo.php?pid=39145483&l=f976e73f19&id=55711456
and here's the only damage to the display: http://www.facebook.com/photo.php?pid=39145484&l=b7b3a2084d&id=55711456
Thanks for making great bags!

Incredible Quality

I simply have to give Brenthaven two thumbs way up for their outstanding laptop cases --credit they most definitely deserve. I purchased a Brenthavbackpack bag for my 17" Powerbook around 6 years ago. Since then I have traveled literally around the world constantly using it in unforgiving places -- and it HAS held up to the challenge. Great job guys in creating a truly outstanding product.

'It is everything I needed"

"In a country where people only write when they have something negative to
say, I just wanted to express my extreme satisfaction in my Metrolite BP-XF.
I think it is just great.  I purchased it online because it was priced
well.  Just got it and given the price I was not expecting much.  It is
everything I needed.  I was happy to realize that Brenthaven takes
responsibility to the environment so serious as well.

Thanks for helping a Dad look cool while he carries his office."

"Brenthaven Bags... beyond perfection"

"I work as a Tour Manager for a UK company doing about 16 to 18 international tours all over the world each year. I'm in Florida at present (not touring, on vacation with my wife) then it's off to Antarctica on 12th February. You can imagine how my Brenthaven bag gets used and abused constantly with my Apple MacBook, plus books and paperwork etc etc. I bought the first one from the Apple Store in Boston MA back in 1999 and its been absolutely excellent. Very Many Thanks indeed. I will continue to recommend Brenthaven Bags as beyond perfection."
 

'Excellent customer service"

"Earlier today, I received a brand new Eclipse II laptop sleeve from your 
company. All the way from US to Singapore in such a short time, I am 
really very pleased at the efficiency and excellent customer service 
from you. I will definitely recommend Brenthaven products to my family 
and friends! Thank you once again!"
 

"Still going strong"

"Brenthaven, I just wanted to let you know that my Premium Pro II case arrived yesterday. First, I should like to thank you and your colleagues for the first-class, efficient, and friendly service you provide. It's really refreshing to find a company that will just do what it takes to help: even though you don't stock the Premium Pro II in the UK, it was no problem for you to offer to supply it direct from the US. Finally - but not least! - the case itself is brilliantly designed and meticulously manufactured. It is far and away better than any other cases I've seen, and an improvement - if that were possible - on my previous Brenthaven case purchased four years ago, which is still going strong and would still be in use if it fitted my new MacBook Pro! Thank you."

"Brenthaven Metro saved my computer!"

"I was carrying a duffle bag, backpack and my Brenthaven Metro bag 2 weeks ago when I tripped over a break in the sidewalk. I fell, broke my left wrist in 5 places and fell on top of my computer!  I went to the hospital and my wrist was indeed in 5 pieces. When I got home with my shattered distal radius, I turned on my computer. It booted up right away with no damage. The Brenthaven Metro saved my computer! I had surgery last week and now have a pin and rod in my wrist. My computer is in better shape than I am. Can you make a wrist protector for me??"

"Not one tear, rip, or defect"

"I have been meaning to drop you a note about my experience with your product. I bought a Brenthaven Pro Backpack six years ago. I use this backpack everyday for work. I'm a road warrior and this pack has seen a lot of use. It had been around the world (literally) three times. The most air mileage it has seen was just short of 200K in one year.  After all that, there is not one tear, rip, or defect to the pack at all. If that is not a testament of high quality to which this pack is made, I don't know what else is. Thank you for making such a great product."

"Not a dent"

"The Expandable Trek Backpack that I bought back in November certainly has paid itself off a few times over! Last Friday, I sustained a very bad fall that consisted of falling and sliding into an escalator. Suddenly, I found myself being carried upwards in a fetal position. I attempted to get up but fell back. Thanks to the people who were able to get me up and be on my merry way. Throughout the fall, the spikes on the escalator scratched my leather shoe and pants. However, there was not a dent made on my backpack and my MacBook Pro remained unharmed. I know that I made the right choice in buying Brenthaven, so thank you for making an excellent product!"

"Your bag saved me and my laptop!"

"I just wanted to write a brief "thank you" note to tell you that I think your laptop bag saved my life. I'm a director, and I was on my way to a huge shoot on Friday morning, December 8th. It was freezing out, so I decided to take a cab. Halfway to the studio, an SUV blew through a red light and plowed head-on into the cab in which I was riding. I was thrown from one side of the cab into the opposite side's door, but when the accident happened, my laptop bag was in my lap. Somehow, when I slammed into the door, the laptop case was between me and the door. It absorbed the brunt of the impact, saving me from a few broken ribs. The driver was less fortunate, but I was able to walk away from the accident with a sore knee and a few bruises. Amazingly, my laptop was unharmed. So your bag saved both me and my laptop! I can't thank you enough for your well-padded and amazing laptop case. I never want to be anywhere without it! I am convinced that had I hit the door without the laptop case, I would have ended up in the hospital and we would have had to cancel the entire shoot. Thank you so much for saving my life (and my career!) "

"Great job by your team"

"I just wanted to let you know that I received my bag yesterday!! Great job by your team in getting the bag back in working order. You guys are the best. Thanks for making this process a very pleasurable and customer service oriented experience!! Thanks again!!"

"Best for the money!"

"I purchased your Stylis bag today, and am very pleased with its quality, construction, design and features. It is exactly the bag I was looking for. I went to 6 stores and looked at all brands from InCase to Tumi. Yours is the best for the money."

"Was I worried? Not at all. "

"I just wanted to thank you for making a great bag. I believe I have the Triload. This bag is built very well and very durable!!! Today I was getting on the train carrying a large box and my laptop in this case. Well, once I walked up the steps of the train I set the bag down to get a better grip. Before I knew it, the bag fell down four steps, rolling like it was a wheel, and right off the train. It ended up landing on the platform. Was I worried? Not at all. This bag is very well padded! My laptop still works great. Thanks again."

"Bullet Proof Vest"

"I had a situation where my car ran over my backpack and dragged it down the street. Other cars were honking at me and I didn't realize what was going on till I looked at my rear view mirror and saw a black bag on the middle of the road. I realized that I left my bag at the back of the car since I forgot my car keys.  Unbelieveable to realize that the car went over the bag and dragged it down the street and nothing was damaged. My just bought Macbook Pro 17 was not bent or tweeked in anyway and started up normally. The Brenthaven Pro Backpack was the bullet proof vest, the protective angel for my computer that morning. "

"Premier bag for business travelers"

"I received the bag and your follow-up call and I am 100% pleased with this quick and efficient turnaround. What a out-standing job and customer service. I will continue to promote Brenthaven as the premier bag for business travelers. Thanks again and job well done."

"Best bag I have ever owned"

"Received my Titanium Fusion MB Messenger bag for my MacBook Pro 15"...best bag I have ever owned (and I have had quite a few), great quality, beautiful and most importantly...very comfortable! Very fairly priced. "

"Not even a scratch."

"I flew home to Virginia to visit my family in November on an unusually warm day. My uncle decided to pick me up on his motorcycle for the short trip to his house. This was a horrible idea. I am a clarinet player, and always travel with 2 clarinets. I also had a small bag and of course my iBook in my Brenthaven messenger bag. He strapped a milk crate to the back of his bike with zip ties, and there was no choice but to put my laptop (in a bag) and my suitcase in it. I held my instruments myself. Well, you know where this is going. We were only a mile or so from his house when the zip ties broke sending my stuff tumbling at about 60 miles an hour. The suitcase was ruined and stuff flew everywhere. The milk crate was pretty banged up as well. The Brenthaven bag had seen better days, but was in good shape. When we got to his house, I started up my iBook. No problems. Nothing. Not even a scratch.  Thank you for creating such a great product! "

"Only brand that I recommend"

"Thank you so much! I love this laptop backpack! It took a beating, but it is still serviceable. It protected my MacBook through the most severe conditions that I have ever encountered, including well above 20 mortar attacks, 382 combat missions, and 2 ambushes. The laptop bags your company produces are the only ones that I recommend to my colleagues."

"Exemplary customer service"

"In a world of limited customer service, your company has gone through the effort of differentiating themselves, in what is arguably, a very competitive market. Paying a premium for a product is offset by exemplary customer service, and your organization recognizes that. I think about stories I have told about my Lexus experience over my last 3 car purchases, or people on the West Coast who gush about their Nordstrom experience. You can add Brenthaven to the list of those. I respect you for directing such a world class organization, and understand though your leadership you have created another customer for life."

"Rear-end collision... the laptop never skipped a beat"

"I was recently in a Rear-end collision which totalled my car. My MacBook Pro was packed neatly in my Brenthaven laptop bag and was launched from the back seat forward where it hit the windshield and fell into the floor of the front passenger seat. Not only did the MacBook Pro sustain no damage or scratches whatsoever, but the laptop never skipped a beat. I opened it up and it was still right where I left it...  I am extremely impressed with the bag. It fits everything perfectly!"

"FANTASTIC"

"Just wanted to drop by your site and thank you for the new messenger bag!! I've never left a comment for any reason but I had to say that your service and products have been, and continue to be fantastic. "

Your laptop will be extremely safe

"This is the greatest case I have ever owned. The quality is the absolute best. It has tons of room, there are pockets everywhere. It is big enough to have some books and binders in the back. Your laptop will be extremely safe in this case. It is definitely worth the money. "

"Your protection system is rad"

"I have recently purchased a Brenthaven Pro 15-17 Backpack. I never comment, cause not much impresses me but I have to say, as a DJ, this bag is a dream. I know you don't market to DJ's who use software like Serato Scratch live, but you seemed to create a bag specifically designed for it!!! First the laptop is exceptionally protected from anything I can throw at my bag. beer, smoke, being kicked around...it protects it from all my hazards. The protection system is rad, I actually trust my laptop in it. Second, I don't know if you meant it, but the file folder holds vinyl records. Seeing that I only need to bring 4 records, two to use all night, and 2 for emergencies, it is perfect and plenty of space to put cords, batteries, iPods, etc... third there is a pocket that holds my scratch live hardware adapter box. So basically this is all I need to carrry if the club has good tables and a good mixer. Plenty of room for everything I need, headphones, vinyl, my MacBook Pro, serato box, cords, and cigarettes and the protection is exquisite. I don't know if you meant it, but you made one happy DJ. I will highly recommend this bag."

"Most pleasant experiences I have had"

" I just received my laptop bag in the mail. Thank you very much. This has been one of the most pleasant experiences I have had in my shopping history, and I truly feel that this laptop bag has been worth every penny spent, both in its quality, and the customer service that backs it up. Again, I thank you, and Brenthaven, very much."

"Worth Every Penny!"

"My parents taught me to always buy high quality equipment because it will be the last you will ever have to buy. They must have always bought Brenthaven laptop bags. The Brenthaven Duo 15 Wheeled Case is worth every penny. The case is nearly indestructible. Worth Every Penny!"

"Brenthaven has never let me down"

"This is a tough backpack and its solid design and materials have kept my MacBook protected around the world. I have broken three 15" Macs in the last few years (out of the case of course), but my Brenthaven has never let me down. I can fit binders for clients, my digital camera, and all my office supplies. This laptop bag is my mobile office Printer, laptop, wireless --I'm ready to go. Let's see where the fourth year takes us."

"Still looks new"

"Years of abuse and weather. This Brenthaven MetroLite Backpack has outlasted three MacBooks. Great for motorcyclists year round. Still looks new and never fails."

"bare essentials"

"My Tumi bag was great but too bulky for my 13", so I scored this Brenthaven Metrolite. It always looks professional, just enough room to carry what I need (adapter, shuffle, small notebook). For the minimalist who wants lots of protection for their machine and only needs to carry the "bare essentials," this is your bag. "

unparalleled quality

"I just wanted to say thank you for building laptop bags of unparalleled quality. I am a huge fan!"

I love the Brenthaven Triload

"I love the Brenthaven Triload laptop bag. It is the third Brenthaven that I have purchased and a great addition to my Brenthaven collection."

"You guys ROCK!"

"Thank you so much for the service on my laptop bag, your company and customer service is a class act! I am an instructor at the Art Institute of Seattle and I have so much good to say about Brenthaven. You guys ROCK! (or jazz, country, R&B). Thank you so much!"

"It has been perfect."

"After doing tons of research I decided to buy the Brenthaven Prostyle Shoulder Case. It has been perfect. It is deceiving how much room it has inside. The shoulder strap is the best part. I do a lot of walking and have had a problem with other bags cutting into my shoulder."

"to my surprise the screen was fine"

"I just want to say I took a huge spill from the top of my stairs with my MacBook Pro. Two flights of stairs straight down to the bottom. Luckily, I had my MacBook Pro in a Brenthaven case. I wish my body was covered in a Brenthaven bag. Ouch! I remember my computer slamming into the door in front of the stairs at extreme force. I couldn't have thrown it harder. I surely thought my computer was done for with that amount of force the computer took into a metal door. I opened it up to my surprise the screen was fine and it worked. It was bent some at the bottom but I never thought it would be alive. If I didn't have it in that Brenthaven bag my computer wouldn't be running allowing me to get my work done."