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Lifetime Guarantee

100% Lifetime Guarantee

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Brenthaven Commitment

Brenthaven is the only brand to offer high quality products that provide peace of mind for your digital lifestyle. Since 1980, Brenthaven has been dedicated to providing customers with an outstanding ownership experience by offering a 100% Lifetime Guarantee on Brenthaven products.

Brenthaven Customer Testimonials

I have been a customer for over a decade. Great products and standing behind their 100% Lifetime Guarantee keeps me coming back for more. I travel a lot and tell everyone who does to get a Brenthaven bag!


Love the Brenthaven 100% Lifetime Guarantee. And they really do stand behind their products.


Fantastic customer service. A big Thank you to the customer service team who helped resolve the customs issue so my replacement bag was delivered! I have not stopped telling people about the great service I received from Brenthaven.


100% Lifetime Guarantee Policy

Brenthaven guarantees thoughtfully designed, innovative products that are free from manufacturing defects. If Brenthaven determines that the product is defective, we will repair, replace or substitute the product without cost to the purchaser. Brenthaven reserves the right to repair or replace the defective product with the same or a similar product. Repair or replacement product delivery times may vary depending on availability. The customer is responsible for shipping and handling of the repaired or replaced product; PayPal cannot be used when paying for this service.

We manufacture all products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your Brenthaven product, it will eventually begin to show age and wear. The Brenthaven 100% Lifetime Guarantee is defined as the expected life of the product and covers manufacturing defects in materials and workmanship. The Brenthaven 100% Lifetime Guarantee does not cover damage caused by accident, improper care, negligence, normal wear and tear or the natural breakdown of colors and materials over an extended time and use. Only original, unaltered products are covered by this 100% Lifetime Guarantee. The 100% Lifetime Guarantee does not cover the contents in your bag; Brenthaven is not responsible for any damage done to customer’s digital devices, accessories or other personal belongings.