BRENTHAVEN CUSTOMER REVIEWS
BRENTHAVEN CUSTOMER REVIEWS
My 1st Brenthaven experience was a 17" Backpack for my MacBook Pro from 2004. I'm NOT gentle and probably at times a CLUTZ. Stop thinking about making a Brenthaven decision. 9 years later my MacBook Pro Case is ready for retirement and a without doubt, or hesitation I'm purchasing a new Brenthaven.
Fine Person, Fine Products, Fine Company
Thanks so much for your help, kindness,and patience, Jillian; to are a valuable asset to your fine company and hope that you are promoted to vice-pres on the fast track. You are worthy and, certainly have earned it, especially after giving me an excellent lesson on using my new Macbook Pro-my very first and only computer. Fine person, fine products, fine company and I am confident and optimistic when these are found together that our country can not only compete but be a world leader exemplifying qualities that are worthy to emulate. Thanks again for helping me place the order on the sleeve to match my new Prostyle piece-outstanding design and quality and am proud to own this and be identified with your company.
Still Zipping 20 Years Later
I haven't thought about this company in years. You began getting popular when I was a teenager, every kid was begging their parents for one of your backpacks. I got my first Brenthaven backpack my freshman year of high school in 1991...yes I'm getting old. I still have it; this back pack has never let me down. I used it all through high school and college. One of my children had used it in school for a bit as well. It now holds my snowboarding gear and doesn't get used as heavily but none the less it is still in perfect condition with no holes worn through, zippers haven't ever popped open like many do, and I'm sure I will have it for years to come. I would have bought from Brenthaven again but haven't worn out the backpack I have. Now I see there is so much more you offer for sale; a shopping trip is in the making....Thank you Brenthaven, my parents money was well spent!
"We handed out Brenthaven Expandable Trek backpacks to all our employees to carry their laptops. One of the bags with laptop, fell down from a fast moving motor bike. The bag took some beating, but the laptop was fine. I have used the Trek and Prolite backpacks. The backpacks are amazing products that securely protect laptops, and have carefully engineered pouches and holders. Waiting for one that adds protection to iPad in a backpack as well."
Nothing Short of Amazing
"The customer service of this company is nothing short of amazing. I have three Brenthaven bags. Two have been in heavy use for years. The newest one, a Fusion ballistic nylon computer case, developed a small tear in the seam while traveling this weekend. I completed a repair request, sent a photo, and even though I cannot find my reciept of purchase, the company is sending me a brand new bag. Wow! This is where I always will get bags and cases and I already have posted about this great experience in FB so my friends know."
The Last Pack You'll Have To Buy
"I have a great story about Brenthaven backpacks. I have had my pack for about 20 years! I actually didn't have to purchase my pack because it was my payment for modeling the pack. (I still have the cardboard picture that was on all the packs). After about 6 years of owning my pack, it got stolen out of my car. I was extremely upset about the B & E but more so about my pack. I reported it to the RCMP and thought it was a loss. Nearly a year later, after moving cities, I get a call from the RCMP stating they have my pack!! Apparently they had a hunch the "new" owner didn't suit the pack as it was "higher end" and "a quality bag." I'm so glad they tracked me down. That pack has been through a lot: 2 degrees, 2 children and a 'foster owner" (who was probably not too kind to it). Thank you Brenthaven! 'The last pack you'll have to buy.' Believe it; it's true."
"Terrific warranty policy, and wonderful customer service! I've never owned a better laptop backpack, and I've never been more impressed with
"I have had a Triload shoulder case for 3 years when I discovered a rip near the zipper. A quick call, a simple form to complete and a replacement bag is on the way. Great product and a great commitment to back it up. In return they have me as a customer for life."
GREAT COMPUTER CASE
"I want to express my appreciation for the terrific computer case I just purchased from a Microsoft store in Oakbrook, Illinois. Fit like a glove and extremely worth the price for a truly safe way to carry my investment. Strongly recommend the purchase to anyone who is buying a computer. Thank you again."
MY MAC AND MY BRENTHAVEN: A ROMANCE
"It was a day I will always cherish--the day I found the bag I had been dreaming of, all my life. I never thought that a bag could be so beautiful, so reliable, so stylish, and that it would fit into my life so well. I now own three different Brenthaven products: two for my MacBook Pro and one for my iPad--these are the best, and I will never go back, not to any other type of bag. My life has changed and I can't imagine life any other way. (These bags are slim, stylish, well-built, and well-designed. They really are the best.)"
COMPUTER TECH AT A MIDDLE SCHOOL
"Brenthaven is such a great company to deal with. The students in the middle school I work in are hard on these cases and Brenthaven stands behind their products every step of the way! Thank you Brenthaven, for making my job a little easier!"
ZERO-IMPACT ON THE ENVIRONMENT, WONDERFUL!
"I couldn't find a suitable MacBook case for my MacBook Pro 17" - not even at the Mac stores themselves. There were so many options for smaller laptops, but barely any MacBook cases for the size I needed. A friend purchased the Metrolite for me as a gift and told me I would love it. Well he was right! I love this case for MacBook so much. It's light, functional, comfortable, and durable. (Well the straps ripped after much daily use, but Brenthaven assures me they will fix or replace this the moment I send the bag back in-but it's hard to part with even for a few days!). There's just the right number of zips and pockets to make sure you can carry your essentials without getting too cluttered. I fit my laptop, cords & chargers, phone, iPod, earpiece, wallet, keys, make-up, whatever files/paperwork I need for the day, sunglasses, and dog treats for my pup who comes with me to work. The bag is also sleek and fashionable for what it is - all black and streamlined. The straps can even unbuckle and be tucked away into a back pocket which gives it a super clean look when walking into meetings. There's padding in the back and in the straps which makes it comfortable to carry on long hauls. Inside the padded pocket where you put your laptop is an elastic strap so that if you lay the bag down and forget to zip it up your computer won't slide out -nice touch! The material used in this MacBook case is also great - a synthetic canvas that's easy to keep clean and seems to be waterproof enough (but that's easy to claim living in California). Great daily bag and well worth the money (especially since it's lifetime warranty!) Also, zero-impact on the environment -wonderful! "
BRENTHAVEN BAGS FOR LAPTOPS ARE AMAZING!
"Brenthaven bags for laptops are amazing! Their lifetime warranty ensures that even your heavily used, weight bearing parts of your bag like the strap can be repaired or replaced. My four year old shoulder bag is still going strong after traveling with me over 500,000 miles domestic and internationally. Very pleased with their customer engagement and rapid communication!"
65 MPH IMPACT
"I have never submitted a testimonial for any product before in my life, but this story was too much, and left people agape when I told it, even those who I didn't think would sympathize with the near-death of a computer. I put my daughter into her carseat and took off down the road. Five minutes later, once we hit cruising speed on the highway, I heard a rumbling on my roof and looked back to see that my 13" MacBook Pro and MacBook case had flown off the roof and landed in the middle of the lane. Anyway, I quickly pulled over and ran down the road to retrieve it. It was unharmed, packed snugly in its Brenthaven MacBook case. Based on this performance I plan to get the Armor iPhone case for my first iPhone, and recommend it to the other 4 members on my family plan. Thanks."
BEST LAPTOP BAG IN THE INDUSTRY
"I write to you to tell you how thrilled I am with your customer service. My Brenthaven MacBook case had a defective zipper. Customer service sent me a new bag so that within a few days I was up and running again with the best laptop bag in the industry. Thanks for the support and keep up the great work."
BRAVO ON BEING ECO-FRIENDLY
"Thank you for making wonderful MacBook cases. I've heard that your MacBook cases are much better than the cases from Incase. They are very stylish too. And Bravo on being eco-friendly."
A WARRANTY THAT WORKS! WHO WOULD HAVE THOUGHT?
"Nothing in this world is for a lifetime, is it? Apprently some things are....the zipper broke on my Brenthaven Backpack MacBook case, I sent a few pictures via email and thought to myself....here it comes, the questions....how did it happen? What did you hit? You were obviously using it wrong! How about none of the above! I received a nice email telling me sorry for the inconvenience, and your new MacBook case is in the mail!!!!"
"I am just writing to inform you that I thoroughly enjoy the Brenthaven laptop case that I bought from a Microsoft store in LA (while on US business travel) - my laptop fits just right, its got a nice feel on the inside & it looks quite professional that I don't mind bringing it along to a boardroom meeting."
HERE'S TO ANOTHER 10 YEARS
"It's been over 10 years since I first purchased your Brenthaven executive backpack. This MacBook case has been the most loyal, dependable, trustworthy,confidence inspiring travel companion I've EVER had. It's hustled me from one end of O'Hare to the other catching last minute flights that I would have otherwise missed. It's been my pillow when there wasn't one thanks to the deep back padding. It's been my urban, suburban, country trek companion. Temperature, moisture, shock, torque, nor intense sunlight has ever damaged my bag, nor the assets it has carried. My colleagues are ever amazed when I tell them the age of my MacBook case, yet the only hint of its age comes from the beautiful brass patina shining through the faded zippers. I am incessant elitist. No matter how good of a product I may have in my possession, I will constantly search for one better. Yet since 2001, I have not come across a backpack that has served every need better. I recently threw down on a very expensive Schedoni briefcase in an attempt to to replace you. Yet, my Schedoni sits in my bedroom more as a piece of art rather than my everyday companion. I was saddened when I learned the executive backpack was discontinued as I would have loved both of my sons to realize the same value that I've experienced in owning this bag. So here's to another 10 years. May you out last every laptop you carry, until there isn't a need to ever carry one . . . ever again."
PERFECT / MINT CONDITION AFTER 11+ YEARS
"One of my employees asked if I could recommend a backpack style MacBook case to him. I didn't hesitate. I told him Brenthaven! I purchased a backpack MacBook case from you over 10 years ago and I use it almost every day. I am not lying when I tell you it is in absolute PERFECT / MINT condition after 11+ years. This is the best purchase I have ever made of anything in the history of my entire life. I just wanted you to know! This backpack is @#$%ing awesome!"
SO EXTREMELY RECOMMENDED
"The zipper of a MacBook sleeve was malfunctioning after a year of use, but Brenthaven sent me a whole new MacBook sleeve (from the new MacBook sleeve collection) without any questions! Haven't seen such a great service from an other company by far! By the way, the quality is great, and the MacBook sleeves are thoughtfully made. So extremely recommended!"
BRENTHAVEN FOREVER BABY!
"I really must let everyone know how much I LOVE my Brenthaven Camera Bag. We won it in the Picture Me Contest in the summer, and it is perfection. It fits my Nikon D7000 body along with several lenses, and all the things I need for shoots (cleaning kits, cards, card readers, chargers, tripod, etc.) The shoulder sling-which can switch... from L to R in about 2 seconds, is awesome. We carry this baby everywhere. It's heaven for a photographer, and I couldn't not imaging going back to my old case, which left me carrying most of my supplies due to lack of space. Thanks for great innovation. ♥ Brenthaven forever baby!"
I ONLY WISH MORE COMPANIES WERE LIKE BRENTHAVEN
"I could go on and on about how awesome the backpack MacBook case is, and the rigorous pounding I put it though, but the best experience I've had with Brenthaven is with the customer service department. It's become very rare to find a customer service department that is pleasant to deal with, that helps you out with no hassles or problems. Brenthaven is one of those companies that does customer service right. My backpack MacBook case had a minor problem with it, and I contacted customer service to get information on a repair. I had given them an incorrect e-mail address to reach me by mistake, and they actually reached out to me via phone to get the e-mail corrected and tell me that they're shipping me a brand new backpack MacBook case. The backpack MacBook case arrived very quickly and they even encouraged me to give the mostly functional old backpack to a local charity. I can't believe how awesome the experience was. No hassle, no fuss, just great customer service. I only wish more companies were like Brenthaven."
BEST GIFT I HAVE EVER GOTTEN
"The Brenthavan MacBook case I have is awesome! It protects my MacBook and has a pocket to hold my charger! I received my MacBook case as a gift, best gift I have ever gotten as far as a Macbook case! Thank you for making an excellent product!"
I FOUND A WINNER
"Just purchased a MacBook sleeve for my 15" laptop, and I LOVE it..! After much shopping around, I found a winner in your product. Thank you for creating a great MacBook sleeve."
WE LIKE YOUR PROTECTIVE IPAD CASE
"We like your protective iPad case so much that I have bought four iPad cases for my department and my director wants one too. They are great because I can send the iPads out by Fedex to our committee members and they are protected against damage."
IT WAS EASY
"We use Macbooks in our school and the Brenthaven MacBook cases to go with them. I had a damaged handle (ripped at seam) from a student. I went online to request some help, maybe a new MacBook case. Yes, they would be happy to replace the MacBook case and it was here within the week. Thanks Brenthaven. It was easy and you all were very responsive."
SUPERIOR TO OTHER BRAND NAMES
"Brenthaven MacBook cases in my opinion are far superior to other brand names. They are manufactured with absolutely everything taken into consideration like comfort while carrying them, and laptop protection even from unexpected drops and accidents. The functionality of the MacBook cases is amazing. Every zipper, pocket, pouch, strap, etc...is placed on the MacBook case perfectly and easy to use/easy to access."
THIS BAG HAS BEEN AROUND THE WORLD WITH ME
"This MacBook case has been around the world with me, in and out of airports, carrying two laptops at times, all my papers, all my accessories and it still looks a week old. I will never need to look at another brand for a MacBook case. The only bad thing is that I don't need a new bag! I guess I'll have to get a second laptop just to justify a second Brenthaven MacBook case. ;-)
10 YEARS LATER... THEY'RE STILL GOING STRONG!
"I've got two Brenthaven MacBook Cases that I bought while a WWU student, one a MacBook shoulder case and the other a backpack MacBook case. 10-years later... They're still going strong! Seriously, almost like new. In fact, the backpack is sitting next to me right now at work, it's a daily use item for me. In the last 10-years, the MacBook case has been on three continents and I can't even guess how many miles of travel. My big mistake? Not taking a picture of the MacBook case at Cape Agulhas on the very southern tip of Africa. That's the furthest I've gotten the MacBook case away from B'ham, but I'm working on it. Anyway, I talk up Brenthaven whenever I can, thank you for making such great MacBook cases and providing jobs within Whatcom county."
METROLITE BP-XF- EXCELLENT BAG FOR MOBILE STUDENT
"This is my second Brenthaven MacBook case, my first being a now discontinued messenger bag MacBook case (it too was amazing). I got this one when I started having issues with the amount of stuff I would carry in my old messenger bag. This MacBook case has pockets for everything! I keep my MacBook Pro, my iPad, a few books, and 3 or 4 legal pads for notes, along with chargers for phone, laptop, etc...This is the best MacBook case ever, its light enough, and keeps all my gear protected. I can't recommend highly enough, esp for college students on the go, easy access is very nice for all my items enclosed."
"Dear Brenthaven, I have been using one of your backpack MacBook cases for carrying my stuff (laptop, notebook, pens/pencils, music player, folders, etc.) to and from work each day. The MacBook case has been very comfortable to wear and great for having different pockets for different uses/things. I can keep my writing utensils separate from my headphones, separate from my water bottle, and all separate from my laptop.
SEE THE PACIFIC BP HERE
THE BEST EXPERIENCE I HAVE EVER HAD WITH A WARRANTY REPAIR
"This warranty replacement has been the best experience I have ever had with a warranty repair. I own a BMW X5 costing many times the price of this iPad case and when it comes to warranty issues they are not as responsive as Brenthaven. Thanks for your quick and painless service."
"I travel frequently (over 180 days so far this year) and have been a supporter of your MacBook cases for quite some time. Just wanted to drop you guys a note to say thank you. I have had my current MacBook case for about a year, and it has close to 400,000 miles on it. It still looks fantastic. With all the chaos that goes hand in hand while traveling, I never worry about my computer getting damaged in the MacBook Case. Your quality keeps me loyal."
I THINK BRENTHAVEN IS THE BEST BRAND
"Without a doubt this MacBook sleeve has saved my MacBook many times from travel bumps to kid bumps. I do have the apple protection plan, so I didn't worry. In addition, the Brenthaven MacBook sleeve has gone hand-in-hand. I have met many people who have damaged their computers because they didn't have a proper MacBook case. Having a Brenthaven MacBook sleeve has decreased my risk of damaging my MacBook. I also have met people who purchased a MacBook case to carry their macs, but the quality of the MacBook case wasn't good enough, their Macs still got damaged. I think Brenthaven is the best brand."
"Living in a clean,natural world means a lot to me. The human impact on the Earth is out of control. I am proud to support businesses which give back to the environment and are not so profit hungry that they harm the environment to save a buck."
BRENTHAVEN WHEELED CASES
"My first Brenthaven MacBook Case traveled with me all over the country 50 weeks a year for 14 years on every major and puddle jump airline in the country. The MacBook case was subjected to the most severe abuse that airline luggage handlers could dream up and still works perfectly. Not a single electronic item carried in all that time was ever damaged. It was well engineered for convenient and safe storage as well as functionality. My Nephew decided he needed the MacBook case so I now have my second Brenthaven MacBook case. I was expecting the same design but that has changed and the new one is actually a better size and more functional. I love these MacBook cases."
YOU GUYS ROCK!
"Thank you so much for the service on my MacBook case, your company and customer service is a class act! I am an instructor at the Art Institute of Seattle and I have so much good to say about Brenthaven. You guys ROCK! (or jazz, country, R&B). Thank you so much!"
YOUR BAG SAVED ME AND MY LAPTOP
"I just wanted to write a brief "thank you" note to tell you that I think your MacBook Case saved my life. I'm a director, and I was on my way to a huge shoot on Friday morning, December 8th. It was freezing out, so I decided to take a cab. Halfway to the studio, an SUV blew through a red light and plowed head-on into the cab in which I was riding. I was thrown from one side of the cab into the opposite side's door, but when the accident happened, my MacBook case was in my lap. Somehow, when I slammed into the door, the MacBook Case was between me and the door. It absorbed the brunt of the impact, saving me from a few broken ribs. The driver was less fortunate, but I was able to walk away from the accident with a sore knee and a few bruises. Amazingly, my laptop was unharmed. So your MacBook Case saved both me and my laptop! I can't thank you enough for your well-padded and amazing MacBook case. I never want to be anywhere without it! I am convinced that had I hit the door without the MacBook case, I would have ended up in the hospital and we would have had to cancel the entire shoot. Thank you so much for saving my life (and my career!) "
TO MY SURPRISE THE SCREEN WAS FINE
"I just want to say I took a huge spill from the top of my stairs with my MacBook Pro. Two flights of stairs straight down to the bottom. Luckily, I had my MacBook Pro in a Brenthaven MacBook Pro case. I wish my body was covered in a Brenthaven MacBook case. Ouch! I remember my computer slamming into the door in front of the stairs at extreme force. I couldn't have thrown it harder. I surely thought my computer was done for with that amount of force the computer took into a metal door. I opened it up to my surprise the screen was fine and it worked. It was bent some at the bottom but I never thought it would be alive. If I didn't have it in that Brenthaven MacBook Case my computer wouldn't be running allowing me to get my work done."
MOST PLEASANT EXPERIENCES I HAVE HAD
"I just received my MacBook sleeve in the mail. Thank you very much. This has been one of the most pleasant experiences I have had in my shopping history, and I truly feel that this MacBook Sleeve has been worth every penny spent, both in its quality, and the customer service that backs it up. Again, I thank you, very much.
EXEMPLARY CUSTOMER SERVICE
"In a world of limited customer service, your company has gone through the effort of differentiating themselves, in what is arguably, a very competitive market. Paying a premium for a product is offset by exemplary customer service, and your organization recognizes that. I think about stories I have told about my Lexus experience over my last 3 car purchases, or people on the West Coast who gush about their Nordstrom experience. You can add Brenthaven to the list of those. I respect you for directing such a world class organization, and understand though your leadership you have created another customer for life."
YOUR PROTECTION SYSTEM IS RAD
"I have recently purchased a Brenthaven ProStyle Backpack MacBook Case. I never comment, cause not much impresses me but I have to say, as a DJ, this MacBook Pro Case is a dream. I know you don't market to DJ's who use software like Serato Scratch live, but you seemed to create a bag specifically designed for it!!! First the laptop is exceptionally protected from anything I can throw at my MacBook Case. Beer, smoke, being kicked around...it protects it from all my hazards. The protection system is rad, I actually trust my laptop in it. Second, I don't know if you meant it, but the file folder holds vinyl records. Seeing that I only need to bring 4 records, two to use all night, and 2 for emergencies, it is perfect and plenty of space to put cords, batteries, iPods, etc... third there is a pocket that holds my scratch live hardware adapter box. So basically this is all I need to carrry if the club has good tables and a good mixer. Plenty of room for everything I need, headphones, vinyl, my MacBook Pro, serato box, cords, and cigarettes and the protection is exquisite. I don't know if you meant it, but you made one happy DJ. I will highly recommend this MacBook Pro case."
PREMIER BAG FOR BUSINESS TRAVELERS
"I received the sleeve for MacBook and your follow-up call and I am 100% pleased with this quick and efficient turnaround. What a out-standing job and customer service. I will continue to promote Brenthaven as the premier MacBook Case for business travelers. Thanks again and job well done."
THE PRICE IS OUTSTANDING
" The capacity is great, I can fit everything I need for college into the MacBook Pro case and it allows for superb organization. I like that the backpack MacBook case expands and contracts as I need it to, as well as the removable mesh pocket. The sunglasses pouch and iPod holder are very nice designs as well. The side pouches really come in hand for carrying water bottles. My 15.4" MacBook pro fits snugly and doesn't shift very much at all. I appreciate a company that stands by their product and offers a lifetime warranty. The price of the MacBook case is outstanding. At $120 it cannot be beat."
GREAT JOB BY YOUR TEAM
"I just wanted to let you know that I received my MacBook sleeve yesterday!! Great job by your team in getting the MacBook sleeve back in working order. You guys are the best. Thanks for making this process a very pleasurable and customer service oriented experience!! Thanks again!!"
GREAT MESSENGER BAG
I really like this MacBook case - it's a great daily messenger bag, PLUS it's capable a laptop slinger - kudos. I like that it isn't wide like most other messenger bags - it's narrow and fits on my lap easily on a crowded bus commute - more kudos! I switched from the more burly Booq Boa bag - had almost too many pockets and utility, but at considerably more heft. I do wish the Trek had deeper pen sleeves, and maybe a couple of more organizer pockets. I'm also a lefty, and the Trek feels a bit right-handed centric. Maybe add two-way zips.
THANKS FOR CONTINUING TO INNOVATE
"I really like the new slim design and quality of the finishings in the new Metrolite backpack MacBook case! Thanks for continuing to innovate and develop great products for those of us that travel the globe for work! I'm off to Brazil again and expect my new pack to make my life easier while traveling and working with tropical disease research."
I LOVE MY ECCO-PRENE MACBOOK CASE
"I love my Ecco-Prene MacBook sleeve! It is lightweight, looks cool, feels durable.The price was very right, and I feel good about purchasing from an environmentally-responsible company. The fact that you have that kind of honor and integrity makes me trust the product."
EVERYTHING I NEED AND MORE
"I recently returned to college for a career change. There are so many books and supplies that none of my standby MacBook cases were doing me any justice. Enter the Expandable Trek Backpack MacBook case.There is a place for everything I need and more! I am organized, I can finally fit everything I need while being confident that my laptop and other electronics are protected and the MacBook case is super comfortable and stylish! This is my new favorite bag and I have a feeling it will be for quite a while to come. It is apparent that a lot of time, energy and love went into this MacBook case design and I truly appreciate it! "
"Guys - thank you so much for another fabulous Brenthaven experience. This is the second MacBook case I've ordered through you guys while I've been in Australia. The SlimPack MacBook case arrived today. Super quick service and a top quality MacBook Case each time - delighted. Cannot commend you guys highly enough! Nice work."
MADE THE CUT
"I was flying to Dallas from Detroit recently, and the overhead bins were SMALL. Lots of MacBook cases and lots of bags were "ticketed" and basically NOT ALLOWED in the overhead bin. Not to worry: my Prostyle III MacBook Pro case -- and my MacBookPro 15" -- both "made the cut" -- and were fitted into the overhead bin, without any problem."
THE BEST iPAD CASE SURVIVED GETTING RUN OVER!
A CUSTOMER FOR LIFE
"I sent in photos of my 8 year old MacBook case that was in need to help and you offered me a new Triload III MacBook case as a replacement! You have a customer for life!"
THIS IS THE BAG YOU WANT
"The Metrolite BP-XF MacBook case actually fits the 15.4 inch Macbook Pro. (Little snug, but well worth it). For airport travel domestic and overseas, this is the MacBook Pro case you want. Enough room for a MBP, and a Kindle, with room for all the other junk you need to have when you travel, this MacBook Case also fits nicely under the seat or in the overhead with no fuss. The upright means you can get into the MacBook case easily when it is between your legs in a cramped Coach seat on a Regional Jet. (Which is what I liked). All in all, this MacBook case is probably one of the best travel tools I have had in a LONG time."
BRENTHAVEN TRILOAD COMPUTER BAG IS AMAZINGLY DURABLE
"7 years ago, my previous employer gave me a Brenthaven Triload MacBook case for business travel. For 5 of the 7 years, I traveled internationally about 40% of the time, to places like India, Indonesia, Kazakhstan, China, Jordan and Philippines. I guess I probably traveled 200,000 per year. For the past two years, I take four trips to Afghanistan each year. My Brenthaven MacBook case has been stuffed full with books, computer and peripherals, snacks and supplies. Amazingly, the only wear that it shows in on the handle; the MacBook case material and zippers are in perfect condition. This is by far the most durable MacBook case I've ever owned."
A NEW LIFE LONG CUSTOMER
I just want to say how impressed I was at your customer service policy. I purchased a backpack MacBook Case (Metrolite BP-XF), and I carry my laptop back and forth to work daily. The top handle ripped off and I sent it in for repair. You couldn't repair it and offered me a coupon for 150.00 to allow me to purchase the much higher end backpack more suitable for my use. I own a staffing firm in Washington DC and know how important it is to go above and beyond for your customer/client. Even I have never come across a company who's decision exceeded my expectations the way you have. I am used to paying for nice things as I used to have a Tumi, and that Tumi was very well made, very expensive and lasted me a long time. I purchased this bag from the Apple Store, not knowing much about the Brenthaven name. After this experience, I will always seek out your products first, not only that, just today, I have told 5 people in my inner circle what you have done for me and will continue to promote how great Brenthaven is to their customers.
I don't know in the future how long this bag will last, but thank you so much simply for doing the right thing (beyond right thing) for your customer and hopefully I can help you recoup the cost you've lost on the bag and coupon simply on the continued promotions I plan to give.
I also want to thank Olivia Silver. She called me personally and wanted to make sure I understood the coupon and helped me find the right bag for me, she was just amazing.
A new life long customer,
IT HAS BEEN PERFECT
"After doing tons of research I decided to buy the Brenthaven Prostyle Shoulder Case for MacBooks. It has been perfect. It is deceiving how much room it has inside. The shoulder strap is the best part. I do a lot of walking and have had a problem with other bags cutting into my shoulder."
I LOVE THE BRENTHAVEN TRILOAD
"I love the Brenthaven Triload MacBook Case. It is the third Brenthaven that I have purchased and a great addition to my Brenthaven collection."
STILL LOOKS NEW
"Years of abuse and weather. This Brenthaven Metrolite Backpack MacBook Case has outlasted three MacBooks. Great for motorcyclists year round. Still looks new and never fails."
YOUR LAPTOP WILL BE EXTREMELY SAFE
"This is the greatest MacBook case I have ever owned. The quality is the absolute best. It has tons of room, there are pockets everywhere. It is big enough to have some books and binders in the back. Your laptop will be extremely safe in this MacBook case. It is definitely worth the money. "
REAR-END COLLISON...THE LAPTOP NEVER SKIPPED A BEAT
"I was recently in a rear-end collision which totaled my car. My MacBook Pro was packed neatly in my Brenthaven MacBook Case and was launched from the back seat forward where it hit the windshield and fell into the floor of the front passenger seat. Not only did the MacBook Pro sustain no damage or scratches whatsoever, but the laptop never skipped a beat. I opened it up and it was still right where I left it... I am extremely impressed with the MacBook Case. It fits everything perfectly!"
ONLY BRAND THAT I RECOMMEND
"Thank you so much! I love this backpack MacBook Case! It took a beating, but it is still serviceable. It protected my MacBook through the most severe conditions that I have ever encountered, including well above 20 mortar attacks, 382 combat missions, and 2 ambushes. The MacBook Cases your company produces are the only ones that I recommend to my colleagues."
"Just wanted to drop by your site and thank you for the new messenger bag MacBook case!! I've never left a comment for any reason but I had to say that your service and products have been, and continue to be fantastic. "
BULLET PROOF VEST
"I had a situation where my car ran over my MacBook Case and dragged it down the street. Other cars were honking at me and I didn't realize what was going on till I looked at my rear view mirror and saw a black MacBook Case on the middle of the road. I realized that I left my bag at the back of the car since I forgot my car keys. Unbelievable to realize that the car went over the bag and dragged it down the street and nothing was damaged. My just bought Macbook Pro 17 was not bent or tweeked in anyway and started up normally. The Brenthaven Pro Backpack MacBook Case was the bullet proof vest, the protective angel for my computer that morning."
NOT EVEN A SCRATCH
"I flew home to Virginia to visit my family in November on an unusually warm day. My uncle decided to pick me up on his motorcycle for the short trip to his house. This was a horrible idea. I am a clarinet player, and always travel with 2 clarinets. I also had a small bag and of course my iBook in my Brenthaven MacBook Case. He strapped a milk crate to the back of his bike with zip ties, and there was no choice but to put my laptop (in a bag) and my suitcase in it. I held my instruments myself. Well, you know where this is going. We were only a mile or so from his house when the zip ties broke sending my stuff tumbling at about 60 miles an hour. The suitcase was ruined and stuff flew everywhere. The milk crate was pretty banged up as well. The Brenthaven MacBook Case had seen better days, but was in good shape. When we got to his house, I started up my iBook. No problems. Nothing. Not even a scratch. Thank you for creating such a great product! "
WAS I WORRIED? NOT AT ALL
"I just wanted to thank you for making a great MacBook Case. I believe I have the Triload. This bag is built very well and very durable!!! Today I was getting on the train carrying a large box and my laptop in this case. Well, once I walked up the steps of the train I set the bag down to get a better grip. Before I knew it, the bag fell down four steps, rolling like it was a wheel, and right off the train. It ended up landing on the platform. Was I worried? Not at all. This MacBook Case is very well padded! My laptop still works great. Thanks again."
NOT ONE TEAR, RIP, OR DEFECT
"I have been meaning to drop you a note about my experience with your product. I bought a Brenthaven Pro Backpack six years ago. I use this backpack everyday for work. I'm a road warrior and this pack has seen a lot of use. It had been around the world (literally) three times. The most air mileage it has seen was just short of 200K in one year. After all that, there is not one tear, rip, or defect to the pack at all. If that is not a testament of high quality to which this pack is made, I don't know what else is. Thank you for making such a great product."
NOT A DENT
"The Expandable Trek Backpack that I bought back in November certainly has paid itself off a few times over! Last Friday, I sustained a very bad fall that consisted of falling and sliding into an escalator. Suddenly, I found myself being carried upwards in a fetal position. I attempted to get up but fell back. Thanks to the people who were able to get me up and be on my merry way. Throughout the fall, the spikes on the escalator scratched my leather shoe and pants. However, there was not a dent made on my backpack and my MacBook Pro remained unharmed. I know that I made the right choice in buying Brenthaven, so thank you for making an excellent product!"
STILL IN TERRIFIC CONDITION!
I purchased my Brenthaven MacBook case from an Egghead Software store in western WA in the summer of 1996 which has been used exclusively with multiple Mac laptops throughout the years... and I might add, it is still in terrific condition! My Brenthaven MacBook case has been the only bag I've ever owned and used which has travelled all over the world with me such as places in Asia, Australia, Romania, Italy and may other destinations.
ABSOLUTELY NO FAULTS
It is very rare that I can look at a product - any product - years later and find absolutely no faults with it. I never in my wildest dreams thought that I would be emailing the maker of a MacBook Case raving about how amazing it was. But here I am. It was the summer before college was set to begin. I was a 17 year-old kid. Tall, skinny, awkward, but I couldn't have been happier. For years I had wanted a computer of my own. It's sad to think that owning my own laptop was one of the major reasons for even wanting to go to college. I was accepted into the Advertising course at Algonquin College and couldn't wait to get started. To my surprise (and delight) the course outline suggested that we students buy a Macbook Pro. Luckily for me, my parents didn't protest this. Of course I suggested a fully upgraded Pro because, as is common knowledge, if I buy a better computer now, it won't be outdated in a year. Sure I lied, but in my 17 year-old mind it was necessary. I needed those extra .2 ghz over the 2.2 model to reach my fullest potential in school. But i digress.. Soon after receiving the laptop in my very own hands (and I could go on for paragraphs about how I felt at that moment) I knew that I had to treat it right. I knew that one: I needed to be the only one to touch it ever; and two: I needed the best case my meager assets could buy. Now being 17, I was of course drawn to the flashy styles of the other cases. My internal conversations were similar to the following:
"Plaid looked sweet."
In the end I settled on the Triload II. It wasn't the flashiest. There was no plaid. I wasn't going to be mistaken for the emo kid with pink streaks. I had settled on the right MacBook Case. It was a similar feeling to when I got my Macbook Pro. It just felt completely right. Everything looked like it should. Everything fit like it should. It was perfect. The bag has been with me through College. It survived the daily grind of getting up and driving to school (nearly) every morning. It usually sat in between my feet in class under the desk. It went with me to trips to New York and Toronto. It went to work interviews. I saddled it up to max capacity to do a few lan gaming nights with friends. Every night it sat beside my bed waiting for the next day's adventure. A companion that I used to take for granted until I gave it some thought. This thing has been through it all. I have had no complaints. When the strap started to rip, I emailed customer support, and a new strap was sent, no questions asked. Great customer service I had never (and still have never) experienced before. The thing just worked, and coupled with my love of my Macbook, I believe it helped me keep my laptop running soundly after 4 years. (while at least 4 class-mates have endured broken Macbooks and the subsequent sadness that followed) Well I'm going on and on so here comes the end. It's been through 4 years and has absolutely no wear to speak of. (okay, the new strap is ripping in a few spots. aging gracefully I say) I am through College (less skinny, same height and not awkward anymore. woo!) and into a Graphic Design job at a local newspaper. The bag is sitting here beside me. (it always gets part of my desk space) I just want to thank you guys and gals for the great product. $120 was a minor price to pay for constant use nearly 365 days a year. It's a price that I would definitely be willing to spend when I decide to, because this thing will probably last forever. So enjoy the ugly cellphone pictures. I still even have the Brenthaven info slip thing that came with the case.
2 WHEEL ACCIDENTS
I bought my Brenthaven backpack back in 03/04 to protect my brand new G4 Powerbook 17". Back then I rode a vintage Vespa to and from work from the outside of Denver to downtown. One day going about 50mph I hit sand downtown and went down hard. I slide on the backpack for about 20ft. I wrecked my
WE WILL ALWAYS BUY OUR PACKS AND BAGS FROM BRENTHAVEN IN THE FUTURE
"My brother John and I always dreamed of going helicopter skiing on the rugged slopes of the Chugach Mountains near Valdez, Alaska. We realized that dream in early April 2010 and skied on huge slopes and bowls covered in deep powder. Together we have eight Brenthaven bags between us, including duffle bags, backpacks, and computer laptop bags. We both took Brenthaven backpacks for our heli-skiing adventure because gear counts a lot when you are miles from anyone else in the mountains in the winter. Our packs performed great and it was easy to get our camera, ski, and other gear in and out of the packs quickly. This picture overlooks the Chugach mountain range with the beautiful Prince William Sound in the distance… and of course our Brenthaven packs. We agreed we will always buy our packs and bags from Brenthaven in the future. Thanks Brenthaven, and keep up the great work!”
BRENTHAVEN BAGS ARE TRUCK-PROOF
"So I was on my way home from a rehearsal the other night. I set my bag down next to my truck, threw the guitar behind the seat, put the amp in the back, and promptly got in the truck and backed up...right over my MacBook Case! I was so sick I didn't even open it to check, I just drove home first. When I pulled it out, I was expecting it to be in pieces...but there was hardly anything wrong with it, just a crack up the right side of the display (the LCD was fine) and a small dent on the bottom.
EXCELLENT CUSTOMER SERVICE
"Earlier today, I received a brand new Eclipse II MacBook sleeve from your company. All the way from US to Singapore in such a short time, I am really very pleased at the efficiency and excellent customer service from you. I will definitely recommend Brenthaven products to my family and friends! Thank you once again!"
IT IS EVERYTHING I NEEDED
"In a country where people only write when they have something negative to say, I just wanted to express my extreme satisfaction in my Metrolite BP-XF. I think it is just great. I purchased it online because it was priced well. Just got it and given the price I was not expecting much. It is everything I needed. I was happy to realize that Brenthaven takes responsibility to the environment so serious as well. Thanks for helping a Dad look cool while he carries his office."